Support

SMB Tech’ goal is to help customers maximize the opportunities that Cloud technology offers, be that through the reduction of costs, improving staff productivity, enhancing service levels or creating new revenue streams. One way in which we achieve this is through the provision of managed services to enable our customers to focus on innovation rather than operation.

Our approach is based on a standard ITIL framework, simplifying support by offering an integrated .

SMB Tech’ goal is to help customers maximize the opportunities that Cloud technology offers, be that through the reduction of costs, improving staff productivity, enhancing service levels or creating new revenue streams. One way in which we achieve this is through the provision of managed services to enable our customers to focus on innovation rather than operation.

Our approach is based on a standard ITIL framework, simplifying support by offering an integrated approach that provides you with a single point of contact and accountability across multiple solutions/services from multiple providers. This enables our customers to reduce the time and effort spent managing support providers and support incidents, freeing you up to work on the important issues that impact your business.

Managed Service Components
SMB Tech combines several elements in order to provide our customers with a complete service offering. These components give our customers visibility into the performance of their infrastructure as well as our own support offering. Our Managed Service model combines the following core components:

cloudcomputing

  • Remote Technical Support
  • System Monitoring
  • Change Management
  • Capacity Planning
  • Software Management
  • Monthly Reports

The Real Advantage of our Managed Service
SMB Tech takes pride in our ability to deliver the highest levels of service to our customers and we believe that customers that invest in our Managed Service offering benefit from:

  • A centralized support model across multiple services and providers
  • A clear pricing model
  • Clear service levels and response times
  • Transparent performance
  • Consistent performance
  • Ability to add services in real-time